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FAQ

Click on the question text to jump to the answer.

Does Bay State Medical provide Travel Oxygen?

Does Medicare purchase my equipment?

Do you provide service on purchased equipment?

How do I arrange to have my equipment serviced?

What are the CPAP masks made of?

What do I do if I have a cold?

I have a runny nose, watery eyes, and sneezing, am I allergic to the machine or mask?

I feel suffocated. What is wrong?

Can I change my own pressure on my machine?

What is happening when there is water in my tubing?

How long do CPAP/BIPAP machines last?

How often am I eligible for CPAP supplies?

What is CPAP therapy?

How often should I replace my mask?

How often should I clean my CPAP filters?

Will Medicare pay for a Power wheelchair or Scooter?

How do I know if I qualify for Power Mobility?

If I qualify for Power Mobility, how much of the cost will Medicare Cover?

Does Medicare cover lift chairs/recliners?

What are the qualifications for a seat lift mechanism?

What is a seat lift mechanism?

Who qualifies for Medicare?

Which Medicare plan covers Durable Medical Equipment (DME)?

What is an ABN?

What items require a prescription before delivery?

 


Does Bay State Medical provide Travel Oxygen?

Bay State does provide travel oxygen, however this is a non-covered service under insurance.
Bay State provides portable concentrators that are approved by the FDA and are accepted by the majority of major airlines.
Bay State will coordinate finding a provider for oxygen at your destination - all you have to do is contact Bay State with your destination and dates of travel.

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Does Medicare purchase my equipment?

Under Medicare most equipment rents to meet its purchase price (at or about 13 months for Medicare).

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Do you provide service on purchased equipment?

Yes, Bay State Medical will service purchased equipment, however, service may or may not be billable to your insurance. Contact our office for more details.

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How do I arrange to have my equipment serviced?

Contact Bay State Customer Service at 800-643-0268 or 410-859-2366. Our Customer Service team will direct you to the correct in-office technician to arrange a service appointment for your specific equipment needs.

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What are the CPAP masks made of?

Most of the CPAP masks are made of hypoallergenic materials. The masks are not made of latex but rather a silicone plastic. Check with your manufacturer, they usually have a list of what each piece of your mask is made of.

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What do I do if I have a cold?

Most people that get a cold can use the machine as long as they are comfortable. You can take over the counter cold medicines to help with congestion. Some people will wait to use the machine until their cold subsides. If you do use the machine while having a cold or other illness, you should disinfect your supplies with a vinegar water solution, 3 parts water to 1 part distilled vinegar. Soak your supplies for about 30-45 minutes and then rinse

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I have a runny nose, watery eyes, and sneezing, am I allergic to the machine or mask?

No. If you have these symptoms you usually need more humidity to your nasal passage. A heated humidifier can take care of this problem. If you already have a humidifier you may need to increase the level of humidity on your machine. Check your instruction manual that you received with the equipment. It usually has instructions that will tell you how to change the level of heat. If you are new to CPAP/BIPAP, your body may be getting used to the machine. Sometimes it can take up to 8 weeks for your body to get acclimated to using the equipment. Your body is adapting to the airflow into your nasal passages and sometimes they can get irritated which can cause cold like symptoms. Check with your doctor if your symptoms persist.

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I feel suffocated. What is wrong?

There could be a lot of reasons why this could happen. If you have had a change in weight or have been on the machine for a long time, you may need to have the pressure increased. You may need a new sleep study to determine what your pressure should be changed to. Your doctor must write a new prescription for you to receive a pressure change. Another reason could be that there is a leak in your supplies, either your mask or tubing. Check all areas of your machine and supplies to make sure there are no leaks. If your supplies are more than 6 months old, your insurance company will sometimes pay for them to be replaced. Replacing your old supplies may help too.

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Can I change my own pressure on my machine?

No. Your doctor prescribed this machine with a specific pressure. If you feel that your machine's pressure needs to be changed, the doctor must prescribe a new pressure for you. Once a new pressure has been prescribed, contact your provider to have the pressure changed.

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What is happening when there is water in my tubing?

Too much condensation can cause excess water in the tubing. This can be caused by the humidifier setting being too high or having your machine near a window or vent where air is cool air is coming out. Water in your tubing can also disrupt your therapy and can cause the pressure to lower, which can then disrupt your sleep. If you do get water in your tubing, you can lower the heat on the humidifier. Make sure the CPAP is about 1-2 inches lower than the mattress on your bed. This will usually keep the water trapped in your water chamber. Also make sure the tubing is dry before you start using the machine, to avoid any disruption in your sleep therapy.

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How long do CPAP/BIPAP machines last?

There is no set time how long your machine will last. They usually last 7-8 years but it all depends on how the machine is maintained. If the machine is maintained properly, (i.e. replacing/cleaning filters, changing supplies every 6-12 months) some machines have been known to last 12-14 years. Your machine typically has a 2 year warranty from the date you were setup with the equipment. Check with your provider as manufacturers may have different guidelines. Check with your insurance to see what their replacement policies are. Your insurance company may pay for a replacement if your machine is broken or it is no longer made.

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How often am I eligible for CPAP supplies?

Under most insurances patients are eligible for new supplies every 3-6 months.

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What is CPAP therapy?

CPAP stands for Continuous Positive Airway Pressure. A CPAP machine provides a constant airflow which holds the user's airway open, thus preventing apneas and allowing the user a restful sleep.

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How often should I replace my mask?

Each mask will last a different amount of time due to materials and usage by the patient. An estimated timeframe is to replace cushions approximately every three months and replace your mask approximately every six months.

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How often should I clean my CPAP filters?

Washable filters should be cleaned as soon as they start to discolor. Depending on your environment, this could be as often as every week. Paper filters should be thrown away - do not attempt to wash these.

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Will Medicare pay for a Power wheelchair or Scooter?

If you meet Medicare's coverage criteria for power mobility, they will pay for a portion of the equipment.

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How do I know if I qualify for Power Mobility?

Medicare has strict coverage criteria for all power mobility. There are differing guidelines for each type of power mobility. Please contact our Rehab Department to discuss your situation and find out what type of Powered equipment will best suit your needs.

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If I qualify for Power Mobility, how much of the cost will Medicare Cover?

Medicare traditionally covers 80% of the set allowable for any covered item as long as the item is deemed "Medically Necessary."

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Does Medicare cover lift chairs/recliners?

If a patient qualifies under Medicare guidelines, Medicare will cover 80% of the allowable for a seat lift mechanism that is incorporated into a lift chair/recliner. They do not cover the total cost of the chair itself.

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What are the qualifications for a seat lift mechanism?

There are four major guidelines to qualify for a seat lift mechanism:
1 - Patient must have severe arthritis of the hips, knees OR have a severe neuromuscular disease.
2 - A seat lift mechanism must be a part of a physician's course of treatment that is prescribed to effect improvement or arrest/retard the deterioration of his/her condition.
3 - The patient must be completely incapable of standing from any other chair in his/her home.
4 - Once standing, the patient must be able to ambulate (walk).

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What is a seat lift mechanism?

The seat lift mechanism is what slowly moves the user from a seated position to a standing position. It consists of the lift motor, scissors mechanisms, the hand control unit and the metal frame on which the chair portion sits.

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Who qualifies for Medicare?

Individuals 65 years of age or older, Individuals under 65 with permanent kidney failure (beginning 3 months after dialysis begins, OR Individuals under 65 who are permanently disabled and entitled to Social Security benefits (beginning 24 months after the start of the disability benefits).

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Which Medicare plan covers Durable Medical Equipment (DME)?

Part B is the Medicare plan that covers all Durable Medical Equipment (DME).

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What is an ABN?

An ABN is an Advanced Beneficiary Notice and it is used to notify the patient before delivery that Medicare may not pay for a certain item or service in a specific situation, even if Medicare might pay under different circumstances. The form should be very specific to the item/service and you should understand why Medicare may not pay for the item/service you are requesting. The purpose of the form is to allow you to make an informed decision about whether or not to receive the item/service knowing that you may have additional out-of-pocket expenses.

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What items require a prescription before delivery?

  • Oxygen
  • Decubitus care (wheelchair cushions and pressure relieving surfaces for hospital beds)
  • Seat Lift Mechanisms (for lift chairs)
  • Power Operated Vehicles (Power Scooters)
  • Power Wheelchairs

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If you would like to Contact Us, please call (800-643-0268) or email us.